We have migrated our KnowHow and contact options to ServiceNow.
You can now submit your support requests and search for know-how directly via the portal. Please use your FHGR login for this:
https://fhgr.service-now.com/esc
To give to support the possibility to have remote access to your desktop, download the tool by following link and start it.The supporter will ask you the 9-digits ID-number.